Terms & Conditions

We've pulled together all the legal nitty gritty in one place to make it that bit easier.

 

Competitions, Prizes & Discounts

Email Discount Codes

  • Anybody is eligible, providing the join our mailing list with a valid email
  • Limited time offers will be valid for the time specified
  • The discount code is unique and will be emailed to the address provided
  • Discounts can't be stacked and only one can be used per purchase
  • Discounts must be added before purchase is complete as we're unable to retrospectively add these to your purchase.
  • Discount is applicable to any full priced item. Sale items excluded.
  • Free Shipping discount is only applicable to standard delivery within the UK

Send an Image - £25 Gift Card Prize

  • Images must be submitted to sales@hewlettandco.uk
  • Winner will be draw within 14 days after each calendar month
  • Only images with the purchased product featured will be accepted
  • Image needs to be non-blurry and focused
  • By entering, you're providing us with unlimited use of the image throughout our marketing and other promotional advertising

 

Terms & Conditions

BACKGROUND

These Terms and Conditions are the standard terms for the sale of goods by Hewlett & Co, is a Private Limited Company, registered in England under number 11544055 ,whose registered address is New Market Hall, Louth, LN11 9NS and whose main trading address is New Market Hall, Louth, LN11 9NS.

Definitions and Interpretation
      1. In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Business Day”

means, any day other than a Saturday, Sunday or bank holiday;

“Calendar Day”

means any day of the year;

“Commercial Unit”

means a delivery of Goods, the character and/or value of which would be materially impaired if divided;

“Contract”

means the contract for the purchase and sale of Goods, as explained in Clause 3;

“Goods”

means the goods which are to be supplied by Us to you as specified in your Order (and confirmed in Our Order Confirmation);

“Month”

means a calendar month;

“Price”

means the price payable for the Goods;

“Special Price”

means a special offer price payable for Goods which We may offer from time to time;

“Order”

means your order for the Goods;

“Order Confirmation”

means Our acceptance and confirmation of your Order as described in Clause 3;

“We/Us/Our”

Hewlett & Co, is a Private Limited Company, registered in England under number 11544055 ,whose registered address is New Market Hall, Louth, LN11 9NS and whose main trading address is New Market Hall, Louth, LN11 9NS.

      1. Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by e-mail, text message, fax or other means.
Information About Us
      1. Hewlett & Co, is a Private Limited Company, registered in England under number 11544055 ,whose registered address is New Market Hall, Louth, LN11 9NS and whose main trading address is New Market Hall, Louth, LN11 9NS.
The Contract
      1. These Terms and Conditions govern the sale of goods by Us and will form the basis of the Contract between Us and you.  Before making your Order, please ensure that you have read these Terms and Conditions carefully. If you are unsure about any part of these Terms and Conditions, please ask Us for clarification.
      2. Nothing provided by Us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at Our discretion, accept.
      3. A legally binding contract between Us and you will be created upon Our acceptance of your Order, indicated by Our Order Confirmation.  Order Confirmations will be provided in writing.
      4. We shall ensure that the following information is given or made available to you prior to the formation of the Contract between Us and you, save for where such information is already apparent from the context of the transaction:
          1. The main characteristics of the Goods;
          2. Our identity (set out above in Clause 2) and contact details (set out below in Clause 13);
          3. The total Price for the Goods including taxes or, if the nature of the Goods is such that the Price cannot be calculated in advance, the manner in which it will be calculated;
          4. Where applicable, all additional delivery charges or, where such charges cannot be calculated in advance, the manner in which they will be calculated;
          5. Where applicable, the arrangements for payment, delivery and the time by which We undertake to deliver the Goods;
          6. Our complaints handling policy;
          7. We shall ensure that you are aware of Our legal duty to supply goods that are in conformity with the Contract;
          8. Where applicable, details of after-sales services and commercial guarantees;
          9. Where applicable, the functionality, including appropriate technical protection measures, of digital content; and
          10. Where applicable, any relevant compatibility of digital content with hardware and software that We are aware of or might reasonably be expected to be aware of.
Description and Specification of Goods
      1. We have made every reasonable effort to ensure that the Goods conform to illustrations, photographs and descriptions provided in Our sales and marketing literature and descriptions provided by Our website.  We cannot, however, guarantee that all descriptions, illustrations and/or photographs will be precisely accurate differences in the colour reproduction of electronic displays.
      2. If you receive any Goods that do not conform to the Contract, please refer to Clause 8.
      3. If We find, or are made aware of, any typographical, clerical or other accidental errors or omissions in any sales and marketing literature, price lists or any other documents We will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible.  If, as a result of any such error or omission, you have received the wrong Goods, you may return those Goods to Us as provided in Clause 8. If, as a result of any such error or omission, you have paid too much, We will refund the excess paid for the Goods.
      4. We reserve the right to make any changes in the specification of the Goods that may be required to conform to any applicable safety or other legal or regulatory requirements without notice.
Orders
      1. All Orders for Goods made by you will be subject to these Terms and Conditions.
      2. You may change your Order at any time before We despatch the Goods by contacting Us. Requests to change Orders do not need to be made in writing.
      3. If your Order is changed We will inform you of any change to the Price in writing.
      4. You may cancel your Order at any time before We despatch the Goods by contacting Us.  If you have already paid for the Goods under Clause 6, the payment will be refunded to you within 14 days.
      5. We may cancel your Order at any time before We despatch the Goods in the following circumstances:
          1. The Goods are no longer in stock and We are unable to re-stock (if, for example, the Goods are discontinued); or
          2. An event outside of Our control continues for more than 14 days (please see Clause 12 for events outside of Our control).
      6. If We cancel your Order under sub-Clause 5.5 and you have already paid for the Goods under Clause 6, the payment will be refunded to you within 14 days.  If We cancel your Order, the cancellation will be confirmed by Us in writing.
Price and Payment
      1. The Price of the Goods will be that shown on Our website in force at the time of your Order.  If the Price shown in your Order differs from Our current Price We will inform you upon receipt of your Order.
      2. If We quote a Special Price which is different to the Price shown in Our current website, the Special Price will be valid for 30 days or, if the Special Price is part of an advertised special offer, for the period shown in the advertisement.  Orders placed during this period will be accepted at the Special Price even if We do not accept the Order until after the period has expired.
      3. Our Prices may change at any time but these changes will not affect any Orders that We have already accepted.
      4. We have made every reasonable effort to ensure that Our Prices, as shown in Our current website are correct.  Prices will be checked when We process your Order. If the actual Price of the Goods is lower than that stated in your Order, you will be charged the lower Price.  If the actual Price of the Goods is higher than that stated in your Order, We will ask you how you wish to proceed.
      5. All Prices include VAT.  If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay.  Changes in VAT will not affect any Prices where We have already received payment in full from you.
      6. Our Prices exclude the cost of delivery.  Delivery costs will be added on to the final sum due.
      7. All payments for Goods must be made in advance before We can despatch the Goods to you.
      8. We accept the following methods of payment:
          1. All major credit & debit cards
Delivery
      1. Please note that delivery is currently only possible within the United Kingdom.
      2. When We provide you with an Order Confirmation, We will provide an estimated delivery date.  Please note that estimated delivery dates may vary according to the availability of Goods, your location, and circumstances beyond Our control.  Unless agreed otherwise, the Goods will be delivered without undue delay and in any case no later than 30 Calendar Days after the date on which the Contract is formed.
      3. If you indicate in your Order that you wish to collect the Goods from Us yourself you may do so after receiving Our Order Confirmation, during Our business hours.
      4. Delivery will be deemed to have taken place when the Goods have been delivered to the delivery address indicated in your Order and you (or someone identified by you) have taken physical possession of the Goods or, if you are collecting the Goods from Us yourself, when you have collected the Goods.  
      5. If for any reason We are unable to deliver the Goods at your chosen delivery address, We will leave a note informing you that the Goods have been returned to Our premises, requesting that you contact Us to arrange re-delivery.
      6. The responsibility (sometimes referred to as the “risk”) for the Goods remains with Us until delivery is complete as defined in sub-Clause 7.4 at which point it will pass to you.  Please note, however, that if you do not wish to collect the Goods and do not wish to use Our nominated carrier to deliver them, instead choosing your own carrier, the risk in the Goods will pass to you as soon as they are passed to your chosen carrier.
      7. You own the Goods once We have received payment in full for them.
      8. Please note carefully the following:
          1. If We refuse to deliver the Goods, you may treat the Contract as being at an end and We will reimburse you without undue delay.
          2. If delivery of the Goods within the agreed time period or at the agreed time was essential (taking into account the relevant circumstances at the time the Contract was formed) and We fail to deliver, you may treat the Contract as being at an end and We will reimburse you without undue delay.
          3. If you have told Us that delivery within the agreed time period or at the agreed time was essential and We fail to deliver, you may treat the Contract as being at an end and We will reimburse you without undue delay.
      9. If any of the events in sub-Clause 7.9 occur you may, instead of treating the Contract as being at an end, specify a new delivery time or time period.  If We continue to fail to deliver the Goods, you may treat the Contract as being at an end and We will reimburse you without undue delay.
      10. If, despite the events in sub-Clause 7.9 and 7.10, you choose not to treat the Contract as being at an end, your right to cancel your Order or to reject the Goods will be unaffected.  If you do so, We will reimburse you without undue delay.
      11. If the Goods form a Commercial Unit, you may only reject or cancel all of the Goods, not a portion of them.
Faulty, Damaged or Incorrect Goods
      1. By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences).  If any digital content is included in the Goods, that digital content must also conform. If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact Us as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.
      2. Beginning on the day that you receive the Goods (and ownership of them) you have a 30 Calendar Day right to reject the Goods and to receive a full refund if they do not conform as stated above.  Alternatively, you may request a repair of the Goods or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you.  In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you a full refund. If you request a repair or replacement during the 30 Calendar Day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods.  If less than 7 Calendar Days remain out of the original period, it will be extended to 7 Calendar Days. If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.  If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.
      3. Please note that you will not be eligible to claim under this Clause 8 if We informed you of any faults, damage or other problems with the Goods before your purchase of them; if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage.  Please also note that you may not return Goods to Us under this Clause 8 merely because you have changed your mind. Please refer to Clause 9 for details of what to do if you change your mind.
      4. To return Goods to Us for any reason under this Clause 8, you may do so in person during Our business hours or you may return them to Us by post or another suitable delivery choice.
      5. Refunds (whether full or partial, including reductions in price) under this Clause 8 will be issued within 14 Calendar Days of the day on which We agree that you are entitled to the refund.
      6. Any and all refunds issued under this Clause 8 will include all delivery costs paid by you when the Goods were originally purchased.
      7. For full details of your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
Returning Goods If You Change Your Mind
      1. If you are not satisfied with any Goods purchased from Us you have the right to return them in exchange for a refund or a replacement, subject to the provisions of this Clause 9.  This Clause 9 does not apply to Goods that are not in compliance with the Contract and your legal rights. For such Goods, please refer to Clause 8.
      2. If you wish to return Goods to Us under this Clause 9 you must do so within 30 days of taking delivery (or collecting them from Us), telling Us why you wish to return the Goods.
      3. All Goods must be returned to Us under this Clause 9 in their original condition , in their original, un-opened packaging, accompanied by proof of purchase.
      4. You may return Goods to Us in person during Our business hours or you may return them by post or another suitable delivery service of your choice.  You are solely responsible for the cost of returning Goods to Us under this Clause 9.
      5. Refunds or replacements will be issued to you immediately if you return Goods to Us in person or within 30 days of Our receipt of the Goods if you return Goods to Us by post or similar delivery service.
Guarantee
        1. The Goods are provided with a manufacturer’s guarantee.  For further details and terms please refer to the manufacturer’s guarantee documentation supplied with the Goods.
        2. The manufacturer’s guarantee exists in addition to your legal rights as a consumer.  More information on your rights as a consumer can be obtained from your local Citizens Advice Bureau or Trading Standards Office.
    Our Liability
        1. We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence (including that of Our employees, agents or sub-contractors).  Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
        2. We only supply Goods for domestic and private use.  We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). By making your Order, you agree that you will not use the Goods for such purposes.  We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
        3. Nothing in these Terms and Conditions seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
        4. Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer.  For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.
    Events Outside of Our Control (Force Majeure)
        1. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
        2. If any event described under this Clause 12 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:
            1. We will inform you as soon as is reasonably possible;
            2. Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;
            3. We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
            4. If the event outside of Our control continues for more than 14 days We will cancel the Contract and inform you of the cancellation.  Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible;
            5. If an event outside of Our control occurs and you wish to cancel the Contract, you may do so in accordance with your right to cancel under sub-Clause 5.4 above.
    Communication and Contact Details
        1. If you wish to contact Us, you may do so by telephone at 01507 499170 or by email at sales@hewlettandco.uk.
        2. In certain circumstances you must contact Us in writing (when cancelling an Order, for example).  When contacting Us in writing you may use the following methods:
            1. Contact Us by email at sales@hewlettandco.uk
    Complaints and Feedback
        1. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
        2. If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:
            1. In writing, addressed to Hewlett & Co, New Market Hall, Louth, LN11 9NS;
            2. By email, at sales@hewlettandco.uk;
            3. By contacting Us by telephone on 01507 499170.
    How We Use Your Personal Information (Data Protection)
        1. All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
        2. We may use your personal information to:
            1. Provide Our Goods and services to you;
            2. Process your payment for the Goods; and
            3. Inform you of new products and services available from Us.  You may request that We stop sending you this information at any time.
        3. In certain circumstances (if, for example, you wish to purchase Goods on credit), and with your consent, We may pass your personal information on to credit reference agencies.  These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
        4. We will not pass on your personal information to any other third parties.
    Other Important Terms
        1. We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business).  If this occurs you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms will be transferred to the third party who will remain bound by them.
        2. You may transfer (assign) the benefit of the guarantee in Clause 10 to any person who purchases the Goods from you after you have completed purchasing the Goods from Us.
        3. You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
        4. The Contract is between you and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
        5. If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions.  The remainder of these Terms and Conditions shall be valid and enforceable.
        6. No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
    Governing Law and Jurisdiction
        1. These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales, Northern Ireland AND Scotland.
        2. As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 17.1 above takes away or reduces your rights as a consumer to rely on those provisions.
        3. Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

    Privacy Policy

    BACKGROUND:

    Hewlett & Co understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.hewlettandco.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

    Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

    Definitions and Interpretation

      In this Policy, the following terms shall have the following meanings:  

      “Account”

      means an account required to access and/or use certain areas and features of Our Site;

      “Cookie”

      means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

      “Cookie Law”

      means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

      “personal data”

      means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

      “We/Us/Our”

      means Hewlett & Co , a limited company registered in England under company number 11544055, whose registered address is New Market Hall, Louth, LN11 9NS, and whose main trading address is New Market Hall, Louth, LN11 9NS.


      Information About Us

          1. Our Site is owned and operated by Hewlett & Co, a limited company registered in England under company number 11544055, whose registered address is New Market Hall, Louth, LN11 9NS and whose main trading address is New Market Hall, Louth, LN11 9NS.

      What Does This Policy Cover?

        This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.


        Your Rights

            1. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
                1. The right to be informed about Our collection and use of personal data;
                2. The right of access to the personal data We hold about you (see section 12);
                3. The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
                4. The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
                5. The right to restrict (i.e. prevent) the processing of your personal data;
                6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
                7. The right to object to Us using your personal data for particular purposes; and
                8. Rights with respect to automated decision making and profiling.
            2. If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
            3. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

        What Data Do We Collect?

          Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies and Our Cookie Policy):

              1. name;
              2. business/company name
              3. contact information such as email addresses and telephone numbers;
              4. demographic information such as post code, preferences, and interests;
              5. financial information such as credit / debit card numbers;
              6. IP address;
              7. web browser type and version;
              8. operating system;
              9. a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

          How Do We Use Your Data?

              1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
              2. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
                  1. Providing and managing your Account;
                  2. Providing and managing your access to Our Site;
                  3. Personalising and tailoring your experience on Our Site;
                  4. Supplying Our products to you (please note that We require your personal data in order to enter into a contract with you);
                  5. Personalising and tailoring Our products for you;
                  6. Replying to emails from you;
                  7. Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the link at the bottom of our emails;
                  8. Market research;
                  9. Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
              3. With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message, post with information, news and offers on Our products. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
              4. Third parties whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
              5. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
              6. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

          How and Where Do We Store Your Data?

              1. We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
              1. Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
              2. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

          Do We Share Your Data?

              1. Subject to section 8.2, We will not share any of your data with any third parties for any purposes.
              2. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.
              3. We may sometimes contract with third parties to supply [products and] services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
              4. We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
              5. We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
              6. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

          What Happens If Our Business Changes Hands?

              1. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
              2. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

          How Can You Control Your Data?

              1. In addition to your rights under the GDPR, set out in section 4, when OR When you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
              2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

          Your Right to Withhold Information

              1. You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
              2. You may restrict Our use of Cookies. For more information, see section 13 and Our Cookie Policy.

          How Can You Access Your Data?

            You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at sales@hewlettandco.uk, or using the contact details below in section 14.

            Our Use of Cookies

                1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
                2. By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for advertising services. For more details, please refer to section 6, above, and to section 13.6 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
                3. All Cookies used by and on Our Site are used in accordance with current Cookie Law.
                4. Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
                5. Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.10, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
                6. The following first party Cookies may be placed on your computer or device:

            Name of Cookie

            Purpose

            Strictly Necessary

            Google Analytics

            Data Analysis

            Yes

            Facebook Pixel

            Advertising

            Yes

                1. Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
                2. The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
                3. The analytics service(s) used by Our Site use(s) the following Cookies:

            Name of Cookie

            First / Third Party

            Provider

            Purpose

            Google Analytics

            First

            Hewlett & Co

            Data Analysis

            Facebook Pixel

            First

            Hewlett & Co

            Advertising

            Adroll

            First

            Hewlett & Co

            Advertising

                1. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
                2. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
                3. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

            Contacting Us

              If you have any questions about Our Site or this Privacy Policy, please contact Us by email at sales@hewlettandco.uk, by telephone on 01507 499170, or by post at New Market Hall, Louth, LN11 9NS. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

              Changes to Our Privacy Policy

                We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

                Cookie Policy

                BACKGROUND:

                This website www.hewlettandco.uk (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site OR when you press the “Accept” button on Our Cookie pop up. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

                Definitions and Interpretation

                    1. In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

                “Cookie”

                means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

                “Cookie Law”

                means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

                “personal data”

                means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

                “We/Us/Our”

                means Hewlett & Co, a limited company registered in England under company number 11544055, whose registered address is New Market Hall, Louth, LN11 9NS, and whose main trading address is New Market Hall, Louth, LN11 9NS.


                Information About Us

                    1. Our Site is owned and operated by Hewlett & Co, a limited company registered in England under company number 11544055, whose registered address is New Market Hall, Louth, LN11 9NS and whose main trading address is New Market Hall, Louth, LN11 9NS.

                How Does Our Site Use Cookies?

                    1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
                    2. By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for advertising services. For more details, please refer to section 4 below.
                    3. All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
                        1. Strictly Necessary Cookies

                A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

                        1. Analytics Cookies

                It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

                        1. Functionality Cookies

                Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

                        1. Targeting Cookies

                It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.

                        1. Third Party Cookies

                Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

                        1. Persistent Cookies

                Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

                        1. Session Cookies

                Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

                    1. Cookies on Our Site are not permanent and will expire.
                    2. For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.
                    3. For more specific details of the Cookies that We use, please refer to the table below.

                What Cookies Does Our Site Use?

                    1. The following first party Cookies may be placed on your computer or device:

                Name of Cookie

                Purpose & Type

                Strictly Necessary

                Google Analytics

                Data Analysis

                Yes

                Facebook Pixel

                Advertising

                Yes

                    1. Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
                    2. The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.
                    3. The analytics service(s) used by Our Site use(s) the following analytics Cookies:

                Name of Cookie

                Purpose & Type

                Provider

                Strictly Necessary

                Google Analytics

                Data Analysis

                Hewlett & Co

                Yes

                Facebook Pixel

                Advertising

                Hewlett & Co

                Yes

                Adroll

                Advertising

                Hewlett & Co

                Yes


                Consent and Control

                    1. Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended.
                    2. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
                    3. The links below provide instructions on how to control Cookies in all mainstream browsers:
                        1. Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
                        2. Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
                        3. Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
                        4. Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
                        5. Safari (iOS): https://support.apple.com/en-gb/HT201265
                        6. Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
                        7. Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

                Changes to this Cookie Policy

                    1. We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made.  You are therefore advised to check this page from time to time.
                    2. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

                Further Information

                    1. If you would like to know more about how We use Cookies, please contact Us at sales@hewlettandco.uk, by telephone on 01507 499170, or by post at New Market Hall, Louth, LN11 9NS.
                    2. For more information about privacy, data protection and our terms and conditions, please visit the following:
                        1. Privacy Policy;
                        2. Terms and Conditions.